This unit covers the competencies required in meeting communication needs of clients and colleagues; developing, establishing, maintaining communication pathways and strategies. It also covers competencies for conducting interview, facilitating group discussion and representing the organization in various forums.
Summary of the learning outcomes;
1. Demonstrate Effective communication
2. Demonstrate Active listening
3. Demonstrate Giving/receiving feedback
4. Demonstrate Interpretation of information
5. Demonstrate Role boundaries setting
6. Demonstrate Negotiation
7. Demonstrate Establishing empathy
8. Demonstrate Openness and flexibility in communication
9. Demonstrate Communication skills required to fulfill job roles as specified by the organization.
10. Demonstrate writing communications strategy
- Teacher: Daniel muriuki